West Wales ADHD Responsibilities
West Wales ADHD will treat all patients with dignity, respect and without prejudice regardless of their age, sex, gender, or other protected characteristics.
West Wales ADHD will take all steps to protect your information and your privacy.
West Wales ADHD Centre will use and disclose information about you, your diagnosis and treatment to other professionals or care providers as necessary for your care.
West Wales ADHD will perform a full assessment and may request investigations or assessments by other specialists, as required. West Wales ADHD will not commence any treatment without reviewing the results of the required investigations, assessments, or specialist review.
Your Responsibilities
By booking an appointment with West Wales ADHD you agree to our terms and conditions.
Prior to the appointment, you must complete all sections of the patient registration form and/or other forms that you are requested to do so, to the best of your knowledge, to provide accurate, complete, up to date information.
The Patient Registration form and any other forms requested must be sent back to us in a timely manner prior to your appointment. Your appointment may not go ahead or maybe delayed until this information is received from you, completed in full.
It is your responsibility to obtain any requested investigations or specialist review (which may incur a cost to you) and provide the results of these to West Wales ADHD in a timely manner. You understand that if you do not supply the results of any outstanding investigation or specialist review, at times these may lead to a delay in commencing your treatment or prevent us from commencing your treatment until your doctor believes that it is safe to do so.
You will be responsible for informing West Wales ADHD of any changes in your medical health, mental health, or risk history or any significant changes in your personal and social circumstances. Should you withhold such relevant information, we cannot take any responsibility for any adverse effects on your physical or mental health.
You will notify us promptly in the event you need to cancel or reschedule any appointments that you have made, or we have made on your behalf.
Appointments are conducted online please arrive on time to your appointment. Being late could result in your appointment being re-scheduled or cancelled without notice or refund; or the need for a second appointment if there is insufficient time to complete the consultation.
Please note, for all virtual appointments, you need to be in the UK at the time of your appointment. In the event that you are not in the UK, your appointment will be rescheduled/cancelled without notice or refund.
During your virtual appointment you should be in a quiet, private area where you can freely discuss your medical conditions privately without being disturbed. Your clinician has the right to cancel/reschedule your appointment without notice or refund if they feel that your privacy and confidentiality cannot be assured.
We are not obliged to accept you as a patient if we judge that we are not the right service to support you. We do not have to give any reason why we may not accept you as a patient.
Protecting your Privacy
West Wales ADHD is committed to protecting your privacy when dealing with your personal information. The following privacy policies outline your rights as well as the ways in which West Wales ADHD collects, uses, and protects your data. If you have any questions about how West Wales ADHD handles your data, please feel free to contact us.
Personal Data
West Wales ADHD collects and processes personal data from our clients, including:
· Personal data: basic contact information: name, date of birth, gender, address, email and GP contact details.
· Sensitive personal data: presenting problem information, therapy, psychology, and psychiatry records (specialist notes, letters, reports, and/or outcome measures).
West Wales ADHD uses the information that we collect from you to:
Provide our services to you.
· Process payments for services.
West Wales ADHD works with partners who provide us with analytics. This helps us understand how users interact with our service and measure its performance. Cookies and similar technologies may be used to collect this information.
GP details
West Wales ADHD is required to obtain your GP details prior to your assessment. You are therefore required to provide details of your GP’s name, address and contact number on your registration form and these details must be always kept up to date. In the event of an emergency or safeguarding alert, West Wales ADHD is legally required to contact your GP or other healthcare provider who may be involved to ensure you are safe. West Wales ADHD will not be liable for any harm or loss that may arise as a result of such details not being disclosed.
West Wales ADHD will not be liable for any harm or loss that may arise as a result of such details not being disclosed.
Confidentiality and Consent
We shall manage your personal data in accordance with all relevant legislation including GDPR. We will not use your data for any reason other than arranging your assessment, treatment, ongoing care and for education and training purposes. By using our services, you consent to us storing and processing your data in accordance with our Privacy Policy and Information Governance Policy which can be found on our website.
There are some circumstances where we may be legally required to disclose your personal information, for example if you disclose information to us or our Consultant that you may pose either a serious risk to yourself or others, or information regarding acts of terrorism or a serious crime, or where we are legally required to in accordance with child protection legislation to report safeguarding/child protection concerns. By accepting these terms, you acknowledge that we are legally obliged to do this.
Information sharing between West Wales ADHD healthcare professionals providing you with care and treatment.
West Wales ADHD takes your privacy extremely seriously. We will only use your personal information to provide the services you have requested from us.
If you do not provide the personal information requested, West Wales ADHD may be unable to provide services appropriate to you.
West Wales ADHD will not share your personal information with third parties for marketing purposes.
Young People and Consent
Where we are asked to provide services for children or young people (under the age of 18), and the young person being assessed is of sufficient intelligence and maturity to understand and make decisions about their own treatment in accordance with the principles of Gillick v Norfolk and Wisbech, then we are legally obligated to comply with the wishes of that young person.
This may extend to the young person refusing treatment, refusing to allow disclosure of their records to third parties (including family members) and refusing to allow us to communicate with their parents/guardians without the young person’s consent. You acknowledge that we will be subject to such obligations of confidentiality in this respect and that we shall have no liability in the event we are required to comply with such obligations at the direction of the young person.
Retention of information
West Wales ADHD is required by law to keep your information for at least 20 years or 10 years after a patient has died (in Northern Ireland it is 8 years after death’). Whilst GDPR guidelines are clear that records should not be kept longer than is necessary, there may be reasons for retaining records, such as intimation of a claim, or serious incident, so all records should be reviewed before proposed secure destruction. Children’s records will be retained until the patient’s 25th birthday or 26th if the young person was 17 at the conclusion of treatment, or 8 years after death.
Zero Tolerance Policy
West Wales ADHD is committed to providing a high quality of care to our patients. The welfare of patients and staff relies on establishing a good relationship between the patients and our staff. To ensure the safety and well-being of our staff and patients, West Wales ADHD has a zero tolerance of abuse to our staff in any form.
Patients will speak to our staff in an appropriate manner.
If our staff experiences your communication as abusive then we may withdraw our services to you, or the patient on whose behalf you have been contacting us. Abuse in this context is not limited solely to inappropriate language but may include any form of communication which we judge to be unduly aggressive or critical of our services or staff. You will not be eligible for any refund relating to services already delivered. In the event that we judge your communication or behaviour as abusive and we decide to withdraw our services then where possible we will signpost you to an appropriate alternative provider where this is available, but we are under no obligation to do so. This in no way conflicts with your right to complain appropriately, and our complaints process is available to you.
In cases where the patient is intoxicated, or under the influence of drugs, we reserve the right to immediately terminate the appointment without notification or refund.
West Wales ADHD has a zero-tolerance policy of such behaviour, particularly threatening or violent behaviour towards anyone associated with our Services. West Wales ADHD reserves the right to terminate an appointment (and call for police assistance, if deemed necessary) with anyone behaving in such a manner.
Emergency treatment or out of hours support/treatment
You should understand that West Wales ADHD does not offer an emergency service and we are unable to treat patients in crisis, emergency, or high-risk situations within, or outside working hours. If your mental health condition deteriorates, and you believe that you are in an emergency or crisis situation, e.g. having suicidal thoughts, considering harm to yourself, others, or to property, or if you are at risk from others, you should immediately inform a relative/carer and contact the local NHS Crisis Team, go to the nearest A&E, or call an Ambulance or Police on 999 or 111 for immediate support.
Fees
All appointments and services with West Wales ADHD are chargeable and payment is required in full 7 days prior to your appointment. Please note our cancellation policy below.
If you book any appointment via phone or our online booking system, a deposit of £100 is needed to secure the booking. Any outstanding fees must be clear 7 days in advance /before the appointment.
If payment is not received 7 days before your appointment, then your appointment will be cancelled by West Wales ADHD . In the event that any appointment does proceed without full payment having first been received from you (which would only be in exceptional circumstances) then all of the balance of any fees owed must be paid immediately and we reserve the right to take such action as may be necessary to recover any sums due to us.
It is the patient’s responsibility to ensure that all payments are made on time. If at any time you are struggling to make a payment, you should contact West Wales ADHD . We reserve the right to pass any outstanding balances not settled within 30 days of the appointment to an external collection agency.
West Wales ADHD only accepts payments in British pounds (GBP).
Cancellations
We understand that sometimes it is necessary to cancel or reschedule appointments. If you need to do so, we require notification at least 72 hours ahead of the scheduled appointment. Appointments cancelled or rescheduled outside this time frame will not be refundable. The deposit of £100 is non-refundable under any circumstances.
NHS/GP Involvement
We will be unable to treat you without sharing information with your GP or other health practitioners / specialists as required.
If you are seeking an assessment privately and are hoping to return to your NHS GP for subsequent tests, monitoring, prescribing or any other procedure or service, then you are strongly advised to consult with your GP before being assessed by us to confirm with your GP to what extent they are willing to support you with this. GPs are not obliged to arrange subsequent tests, monitoring or enter into shared care agreements for prescribing and may refuse to do so. We cannot accept any liability in this eventuality. In the event that your GP is not willing to support you with these services then we would recommend that you arrange the services that you require through a private provider.
West Wales ADHD may remove treatment without notice on the grounds of patient safety.
Complaints
In the event that you need to make a complaint about any aspect of our service then you should communicate this to your West Wales ADHD point of contact, who will attempt to resolve it.
We are an advice and support service only. We do not accept any liability for any treatment that may be delivered by any clinician or Treatment Provider, partner organisation or other third party regardless of whether we have referred you to them. Contractual and tortious relationships for the purposes of treatment are between you and the clinician/Treatment Provider directly.
We shall have no liability to you for any failure of our obligations hereunder if we are prevented or delayed by any act or omission by you or a failure by you to comply with your obligations hereunder.
Nothing in these terms shall limit or exclude our liability for death or personal Injury caused by our negligence or any other liability which is not legally permissible to exclude. Subject to this we shall under no circumstances whatsoever be liable to you for any indirect or consequential loss and our total liability to you in respect of all other losses under these terms shall not exceed the fees paid by you in the year in which the loss arose.
Except as set out in these terms all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
Miscellaneous
These terms constitute the entire agreement between us in relation to our advice and support service.
We shall not be liable to you as a result of any delay or failure to perform our obligations as a result of an event beyond our reasonable control including without limitation the act of God.
Any variation of these terms shall only be binding when agreed by us and sent to you by email. You cannot vary these terms.
You shall pay all amounts due without any deduction or withholding exception as required by law.
These terms and conditions are governed by and shall be construed in accordance with English law.
Declaration
By booking an appointment with West Wales ADHD you confirm:
1. You agree to our terms and conditions.
2. The information you have provided is, to the best of your knowledge, up-to date, accurate and complete.
3. You understand that where your appointment is with our practitioner, they are directly liable for the care they provide to you.
4. You understand that when you book an appointment with West Wales ADHD , West Wales ADHD may contact you using the details you have provided to discuss your care or appointment booking.